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Fidelity Services Group – Branch Administrator / Office Clerk

Permanent

Job Details

Division

Fidelity Security Services

Minimum experience

Entry Level

Company primary industry

Security and Investigations

Job functional area

Administrative

Job Description

Vacancies exist for a Branch Administrator. The position will report to the Branch Manager. The overall purpose of this position is to assist in the administrative, Financial, and managerial responsibilities of the allocated Branch and Ops Managers.

Key Performance Areas: (Not totally inclusive)

Debtors and Creditors Management for allocated contracts.

Assist with the management of budget allocations for Transport Department per contract.

Consolidate and report on all assets at the various contract sites.

Ensure weekly, monthly and quarterly reports are timeously done.

Personnel Management administrative processes.

Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.

 Qualifications, experience and other competencies

Matric Certificate.

Strong command of English

Strong administrative and organizational skills, with the ability to work independently and professionally

Good interpersonal and communication skills

Ability to liaise professionally with personnel at all levels

Highly motivated and enthusiastic

Must be able to work under pressure

Own transport is essential

Proficiency in Microsoft Word, Outlook, SAP as well as Excel

Must reside in Vryheid or close surrounding areas 

 Other Personality Attributes:

Good interaction skills

Communication

Negotiation skills

Honest

Reliable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Rand Water is hiring a Secretary

DETAILS

Secretary (RAN241213-2) – Rand Water

Closing Date

2024/12/31

Reference Number

RAN241213-2

Job Title Secretary Portfolio Bulk Water Services – Operations 

Job Type Classification Permanent

Location – Country South Africa

Job Advert Summary

Provide administrative and clerical services to ensure effective and efficient operations within the Project Control Department

Minimum Requirements

Matric 

Secretarial / Administrative Qualification

Basics in Project Management

4 years’ working experience in an Administration Assistance environment

Computer literate (MS Office)

SAP Project System, Investment Management (Costing), Materials Management, CATS, Cost Centre Expenditure, Profit Centre Expenditure, MS Office

Primary Duties

•Evaluate and submit report to different committee levels.

•Provide Admin Assistance function to support all approved projects within Project Control

•Ordering and maintaining stationery for the office

•Assisting in arrangements for all meetings and functions, which include booking of venues (internal and external), travelling arrangements, arranging refreshments, sending out invitations, confirmations, etc. when necessary.

•Reporting on progress and SAP reports.

•Keep the soft & hard copy filing up to date

•Scan documents and file according to agreed principles

•Correspondence, minutes and typing of documents

•Have a working knowledge of corporate and departmental information systems

•Coordinate travelling arrangements for the department

•Ensure that filing systems are up to date for all financial records for department.

•Any additional administrative duties required by department.

Knowledge

•Excellent interpersonal skills

•Effective written communications skills

•Computer skills including the ability to operate spreadsheet and word processing programs

•Attention to detail and high level of accuracy

•Knowledge of procurement procedures

Skills

•Effective communication and interpersonal skills

•People management

•Self-management

•Problem solving

•Leadership Skills’

•Computer literate (MS Office)

Attitude

•Must be able to work under pressure •Performance Driven

•Approachability

•Positive Attitude

•Company Focussed

•Team Player

POLICY 

Be aware of fraudulent activities and unwarranted misrepresentations on behalf of Rand Water. No money exchange or any form of reward is expected from potential applicants in response to any vacant positions or similar advertisements. Please visit our Rand Water website to confirm official opportunities available OR report any suspicious activities to the Rand Water hotline: 0800 212 364.

CLICK HERE TO APPLY

Capitec bank Life Cover Claims Assessor (Talent Pool)

Location: South Africa

Company: Capitec Bank Ltd

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To improve claims operational excellence, increase customer satisfaction, minimize losses for Capitec Insurance through accurate and holistic assessment of Life Cover claims, in accordance with terms and conditions of the policy, S.A legislative frameworks and goals, objectives, processes and standards sets by Capitec Life

Experience

MINIMUM:

Minimum of 3 years of experience in assessing life insurance death claims, preferably within the context of fully underwritten products

IDEAL:

Practical experience in life insurance underwriting, claims assessment, or related field.

Occupational certificate of course on long-term life Insurance Claims Assessor

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

A relevant tertiary qualification in Healthcare or Science

Knowledge

MINIMUM:

Understanding of the long-term insurance industry and claims handling processes and 

Deep understanding of fully underwritten life insurance policies, including underwriting criteria, exclusions and conditions

Strong understanding of medical terminology, diagnoses, treatments, and causes of death in the context of life insurance claims.

Knowlege of relevant legal framework relating to funeral and life insurance claims

IDEAL:

Proven experience in life insurance underwriting, claims assessment, or a related field.

Occupational certificate or course on long-term life Insurance Claims Assessor

What you will be required to do

Support Life Cover Claims process set-up

Life cover claims assessment

Life cover claims queries and complains

Stakeholder Engagement

Skills

Administration Skills

Attention to Detail

Decision making skills

Numerical Reasoning skills

Planning, organising and coordination skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Disclaimer: This advertisement is for a Talent Pool. By applying, you are expressing your interest in future opportunities within our organization. Should you meet the minimum criteria, we will retain your application for future consideration. This is not an application for a specific job opening, but rather an opportunity to be considered for future roles as they arise.

CLICK HERE TO APPLY

SUPPORT SERVICES INTERNSHIP OPPORTUNITIES

Structured Youth Development: Contract ending 31 March 2026
Applications from suitable qualified candidates for this internship opportunity is awaited.

Positions: Porters, Drivers (must be in possession of valid Code B driver’s license), Food Service Aids, Laundry Services (Laundry and Linnen assistance), Telecom operators and Household Aids (Successful candidate will be placed at the discretion of institution):

Remuneration: R 4 719.83 stipend per month Experience: Appropriate experience

Requirements
Between the age of 18 – 35, In possession of a valid driver’s license code B (for drivers posts only), Proof of successful completion of Grade 9/Std 7 or higher, Willingness to work shifts.

Competencies (knowledge/skills):
Good interpersonal relations with supervisor, colleagues, and the public.

Ability to function in a group.

INSTRUCTIONS TO APPLICANTS/INDIVIDUALS:
• Applicants must have internet connection to apply for these vacancies.
• Applicants who do not have access to computers or internet, compatible cellphones are encouraged to make use of the following internet facilities:
o Your local library
o Your local Thusong service Centre,
o The Khanya laboratory at your local government/public schools
o The Western Cape Government Work-in Contact Centre,
o An Internet Café
• Only completed online applications received on/before the closing date of the post will be considered.

• On the day of the interview, shortlisted candidates will be required to:
– Bring along recently (not older than 6 months) certified copies, of Identify Document (ID), driver’s licence (if applicable for the post), qualifications and/or proof of registration at relevant statutory body, for verification purposes. Failure to adhere to the aforementioned could lead to his/her application being disqualified.
– Complete a recent Z83 employment application form provided by the HR Officer/Line Manager responsible for the Recruitment process. Failure to complete said form will lead to his/her application being disqualified.
– Attend interviews on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency tests

Note: No payment of any kind is required when applying for this post.
Enquiries dealing with the online application MUST be directed to: Ms Abigail Bedeker, tel. no: (021) 483-3105

Closing Date: 27 December 2024
• Applicants are encouraged to apply online via our simple and user-friendly please scan QR code and follow the instructions carefully. www.westerncape.gov.za/healthEPWP

Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment.

The Department of Health is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in this regard will be appreciated.

VIEW ADVERT HERE

PATIENT CARE ASSISTANT INTERNSHIP OPPORTUNITIES

Youth Development: Contract ending 31 March 2026

Applications from suitable qualified candidates for this internship opportunity is awaited.

Remuneration: R 4 525.25 stipend per month

Experience: Appropriate experience working as a Carer in a Hospital setting

Requirements
Between the age of 18 – 35.

Ability to lift patients and stand for long hours.

Willing to work shifts
Competencies (knowledge/skills):
Good interpersonal relations with supervisor, colleagues, and the public.

Ability to function in a group.

Duties (key result areas/outputs):
Assisting and transporting and basic needs of patients
Cleaning of equipment.

Acting as queue marshals.
Assist nurses in lifting and turning patients when necessary.
Effective record keeping of activities.

Minimum educational qualification with certified proven
records:
General Education and Training Certificate
(GETC)/Grade 9 (Std 7). Home Base Care/Ancillary
Health certificate (AHC)

INSTRUCTIONS TO APPLICANTS/INDIVIDUALS:
• Applicants must have internet connection to apply for these vacancies.
• Applicants who do not have access to computers or internet, compatible cellphones are encouraged to make use of the following internet facilities:
o Your local library
o Your local Thusong service Centre,
o The Khanya laboratory at your local government/public schools
o The Western Cape Government Work-in Contact Centre,
o An Internet Café
• Only completed online applications received on/before the closing date of the post will be considered.

• On the day of the interview, shortlisted candidates will be required to:

– Bring along recently (not older than 6 months) certified copies, of Identify Document (ID), driver’s licence (if applicable for the post), qualifications and/or proof of registration at relevant statutory body, for verification purposes. Failure to adhere to the aforementioned could lead to his/her application being disqualified.
– Complete a recent Z83 employment application form provided by the HR Officer/Line Manager responsible for the Recruitment process. Failure to complete said form will lead to his/her application being disqualified.
– Attend interviews on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency tests.

Note: No payment of any kind is required when applying for this post.
Enquiries dealing with the online application MUST be directed to: Ms Abigail Bedeker, tel. no: (021) 483-3105

Closing Date: 27 December 2024

• Applicants are encouraged to apply online via our simple and user-friendly please scan QR code and follow the instructions carefully. www.westerncape.gov.za/healthEPWP

Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment.

The Department of Health is guided by the principles of Employment Equity. Candidates with disabilities
are encouraged to apply and an indication in this regard will be appreciated.

CLICK HERE TO APPLY

Road Accident Fund (RAF) is hiring Driver/Messenger (x5)

Division: Governance

Reference No: 5135

Location: South Africa

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00

Job Posting End Date: 24 Dec 2024

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Locations:

East London (2 positions)

Gqeberha (1 position)

Mthatha (2 positions)

Purpose of the job: The Driver/Messenger is accountable to safely transport people, documents and / or goods to and from an assigned area. The incumbent will be required to follow appropriate safety procedures when transporting people, equipment and / or documents and adhere to National specific road safety rules and regulations.

In addition, the role holder will be required to adhere to work schedules and will be required to report all vehicle defects, accidents, traffic violations, damages or loss of equipment as well as reporting unexpected delays.

 Key Performance Areas 

 Messenger services

Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.

Deliver packages or messages on time.

Handle packages and documents with care.

Drive delivery truck to the destination.

Reconcile packages at recipient’s location.

Maintain communication with destination and point of departure.

Obtain receipts or signatures for deliveries and documentation.

Maintain records of daily visits in the logbook.

Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.

Confirm deliveries by checking into the office after each delivery.

Deliver the documents to Document Services for them to distribute in line with the SOP.

Plan efficient routes prior to setting out on a delivery mission

Administration

Monitor and make sure that requests for copying or binding are executed efficiently and timeously.

Monitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.

Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.

Sort documents according to documents class and insert.

Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.

Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.

Receive records file index spread sheet and keep track of all the updates for records stored off-site.

Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).

Complete the final disposition log/ register that have been destroyed.

Monitor that the postal service facility in the branch is operating effectively at all times.

Efficient and timely document binding service.

Transportation and Operation

Load and unload organization’s merchandize.

Transport products, materials, and staff securely to areas where they are needed.

Recognize electrical and mechanical faults and report to Facilities Manager.

Vehicle, Machinery & Equipment Maintenance

Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.

Ensure that the copying and binding machines are maintained in working order

Reporting

Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.

Ensure vehicle is always in good condition.

Provide logbooks in line with the Fleet Management Policy.

Reporting of unexpected delays.

Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.

Report on major equipment faults requiring service provider attention immediately to supervisor.

Process incoming / outgoing mail and mail batching

Receive, register and stamp incoming and outgoing correspondence.

Separate incoming documents and faxes and sort according to destination.

Ensure files, correspondence and all other documentation is filed according to established policy and procedure.

Prepare outgoing mail for posting bulk mailing and bulk distributions.

Record details of all registered mail and Docex Tracker mail.

Declare monies received and capture in register.

Prepare Check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the Post Office.

Qualifications

Matric or Grade 12 certificate

A valid code 10 (EC1/EC) driver’s license.

Professional Driver’s Permit.

Experience

At least 1 year’ experience in a driving/messenger services environment.

Technical and Behavioural Competencies Required

Planning, organisation and coordinating.

Personal mastery.

Emotional wisdom and decision making.

Ethics and values.

Client service orientation

Ability to assess condition / road worthiness of motor vehicle to ensure safety of self and passengers.

Knowledge of principles and methods of moving people and goods or equipment.

Communication.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

CLICK HERE TO APPLY

Intercare Group is hiring Enrolled Nurse x9

Enrolled Nurse – Various locations

Intercare Group South Africa

Permanent

Closing Date 13 January 2025

Job Details

Division

Primary Care

Business Unit

Intercare Fourways Medical & Dental Centre

Minimum experience

Entry Level

Company primary industry

Medical Healthcare

Job functional area

Health Care Provider

Job Description

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

A great opportunity exists at Intercare Fourways Medical and Dental Centre situated in Fourways, for an Enrolled Nurse, who will be responsible to provide quality nursing care to our patients. The candidate should conduct duties with empathy, respect, and openness. The focus of the position is to perform all nursing duties in accordance with the scope of practice as prescribed by the South African Nursing Council, while adhering to all facility policies and procedures.

CRITICAL OUTPUTS

Assisting the Medical Practitioner in the pre-screening, treatment and care of patients.

Assist Medical Reception in the prioritizing of medical emergencies.

Actively maintain stock management processes.

Participate in monthly stock cycle counts.

Maintain emergency trolley in accordance with company policies and procedures.

When scheduled to work, act as the responsible person after hours to ensure smooth operations and escalate to the practice manager as and when required.

REQUIREMENTS

Minimum: Grade 12.

Diploma/Degree in nursing leading to qualification as Enrolled Nurse. 

2-3 years’ experience within a clinical environment a must.

Computer proficiency (MS Office) essential.

SANC Registration as an Enrolled Nurse. 

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

CLOSING DATE: 13 January 2024

HOW TO APPLY

All applications can be submitted on: https://intercare.simplify.hr/

If you are not contacted within 2 weeks of the closing date please regard your application as unsuccessful.

CLICK HERE TO APPLY

Technical & Operator Training Officer – Material Handling Equipment

Functional area: Other

Onsite or Remote: Onsite

Primary Skills: Critical Thinking,Problem-solving,Coaching and Men

Country/Region: ZA

City: Boksburg

Location: Boksburg, GT, ZA, 1460

Company name: Epiroc South Africa (Pty) Ltd

Are you ready?

About Epiroc

Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.

The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.

Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Mission of the role:

Continuously provide training & support within the Parts & Service Department supporting Epiroc customers (internal and external and regional as well as other Africa Countries) by providing Technical & Operator training services for Underground Mining Application offerings. Supporting the latest Epiroc technology, which is being launched into the South African Region in the Underground Mining Application including Autonomous applications.

Main Duties and Responsibilities:

Ensure quality Technical and Operator training is provided to our customers – Internal, External and Regional for URE product line customers

Design and Development quality training material to be ready for new technology

Adapt and adjust Swedish training ‘products’ to fit the South African region & market.

Ensure that training is marketed to the customers within the South African Region as a value added service.

Train all qualified Epiroc employees, South Africa & Region, to achieve the Technical Service Level 1 qualification, Basic Electrical & Hydraulic

Ensure quality Operator training is provided to our customers – internally and externally to fit the market conditions

Carry out coaching and assessments as required

Liaise with product company technical department and forward relevant information to all service departments where applicable

Ensure that all URE training records, filing and reporting is kept up to date

Assist with PDI and Troubleshooting on equipment when required – internally and externally and regionally

Assist other PSD departments in the company as and when required

Manage costs within the cost centre and company assets

Nature of the position requires that the incumbent will be travelling to various sites and be away from home for extended periods

Carry out any other function or duty as may be required in terms of “The Epiroc Way”.

Skills, Competence and Experience:

Proven past Technical & Operator background experience, and minimum of 3 years Training experience on Technical and Operator training

Be able to read, understand and cope with basic 24V electrical systems

Be able to read, understand and cope with various hydraulic systems

Be able to read, understand and cope with Rig Control system

Good computer literacy skills

Educational Qualification:

Grade 12

Must have a Trade certificate

ETDP-related qualification

Assessor qualification

Behaviours:

Ability to transfer knowledge and skills is essential.

Quality Management knowledge

Excellent planning, organizing, reporting skills

Good Epiroc Underground Rig product knowledge

Good interpersonal skills to work with all customers and work as part of the product team

Be presentable to customers in grooming and dress code

Valid driver’s license

Valid passport

Last Date to Apply: 05 January 2025

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application. 

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and constructional

CLICK HERE TO APPLY

SASSA: Grant Administrators X4 Posts

The South African Social Security Agency (SASSA) invites interested and suitably qualified candidates to apply for the position of Grant Administrator to be based in Eastern Cape.

Position: Grant Administrators Posts x 4 (Level 05)

Salary: R202 233 – 235 611 p.a. exclusive of benefits

Location: Cofimvaba (Ref No SAS 21 /2024)

East London (Ref No SAS 22/2024)

Idutywa (Ref No SAS 23/2024)

Qumbu (Ref SAS 24/2024)

Minimum Requirements:

Candidates should have a Senior Certificate (NQF Level 4)

Computer literacy is essential.

Added advantage:

A Valid driver’s license and /or administrative/ clerical experience will be an added advantage.

Duties:

The incumbent will assist in administration of Social Grants at Local Office Level;

Effectively screen all grant applications;

Capture applications on the system;

Provide customer care;

Process other grant documentation/perform other grants administration functions;

Conduct quality control on grant applications and Ensure adherence to Section 57 of the Public Finance Management Act (PFMA, Chapter 6, Part 3)

HOW TO APPLY

NB: Applications must be hand delivered to SASSA BKB Building, Cnr Fitzpatrick & Merino Road, Quigney East London, or to any nearest SASSA Office in the Eastern Cape or post to Private Bag x 9001 Chislehurst, East London 5200. (No email will be accepted for this position)

Important notes: All these positions are advertised with the minimum requirements. Appointments will be subjected to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks and compulsory competency assessment (where applicable).

It is the applicant’s responsibility to have foreign qualifications evaluated by South African Qualifications Authority (SAQA) prior to the selection process. SASSA is under no obligation to fill a post after the advertisement thereof.

Please note: All SASSA staff are subjected to compulsory security vetting on appointment.

“The Agency is an equal opportunity employer. Therefore, preference will be given to candidates whose appointments will assist the Agency in

achieving its Employment Equity targets in terms of the Agency’s Employment Equity Plan. Persons with Disabilities are strongly encouraged to

apply”Job

Closing date: 20 December 2024

Applicants interested in applying for these posts should send their applications (CV, fully completed and signed new Z83 ONLY) quoting the relevant reference number and position name as per the advert.

Applications should consist of comprehensive CV (specifying all experience, duties, indicating the respective dates (MM/YY) per position, Identity Number, Race and Gender as well as indicating references with full contact details. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicants.

Kindly note that copies of qualification, certificates, ID and valid driver’s license etc.

should be submitted upon request. Failure to comply with the above requirements may result in your application being disqualified.

Correspondence will only be communicated with the shortlisted candidates, if you have not been contacted within 3 months after the closing date of the advertisement, please accept that your application has been unsuccessful.

Shoprite Group is hiring a Senior People Specialist (Transpharm and Red Star) (SHO241213-8) – Transpharm

Job Details

Reference Number

SHO241213-8

Job Title Senior People Specialist (Transpharm and Red Star)

Job Type Permanent

Location – Country South Africa

Purpose of the Job

The Senior People Specialist plays a crucial role in collaborating with the broader People team and business leaders to ensure effective and efficient operational delivery of People services.

To facilitate and manage the relationship between the business and its employees, particularly in the context of collective bargaining, support with negotiations, and compliance with labour laws and regulations. This position is responsible for managing People practices within the assigned division, which is in the wholesale and distribution industry, aligning with strategic and operational objectives to drive the People agenda. The Senior People Specialist provides valuable input on functional People-related requirements and is essential for maintaining day-to-day operational excellence in business operations, taking operational accountability for achieving People goals within their designated region.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Advert Details

Job Category Human Resources

Job Objectives

Employee-Centric Delivery

Drive operational planning for People functions, integrating with divisional and regional operational plans.

Execute the Divisional People Roadmap, delivering comprehensive People services and solutions, including resolving industrial relations matters.

Provide guidance and coaching on People practices, policies, and procedures while managing escalations within the region.

Stay informed on new developments within the People team to ensure alignment with service offerings.

Collaborate with the broader People team to facilitate service and solution delivery.

Lead the implementation of People projects and initiatives, focusing on employee enablement and optimization.

Oversee sourcing, recruitment, and onboarding in partnership with the Divisional People Partner and Recruitment Consultant, in alignment with People Solutions and Services Teams.

Oversee talent management processes, including performance management, learning and development, and associated budgeting as designated by the People Partner.

Analyze People data and trends to diagnose issues and recommend effective solutions in collaboration with the People team.

Provide advisory services to leadership, aligning change priorities with People and regional objectives.

Deliver holistic People support throughout the employee lifecycle and ensure workforce management and wellness initiatives promote operational efficiency.

People (Self, Team & Organizational)

Facilitate People-related activities, operations, and administration to enhance productivity and engagement.

Manage employee engagement and wellness initiatives within the region.

Financial, Reporting & BI

Maintain accuracy of People-related data, including , reporting lines, and other relevant attributes.

Manage the assigned budget and maintain cost control measures as designated by the People Partner.

Leverage data to drive People-related decision-making, sharing insights and metrics with the region.

Governance & Compliance

Ensure adherence to People governance structures, policies, processes, and frameworks.

Implement governance measures within the region and identify key People risks for mitigation in collaboration with Divisonal People Partner.

Deliver a regional People Risk Plan.

Future-Fit

Oversee the implementation of change initiatives to foster adoption and adaptation.

Promote continuous improvement in regional People processes in partnership with the Divisional People Partner and People Partner.

Qualifications

Essential

Degree in Human Resources or equivalent

Experience

Essential

Up to 3+ years of experience in a generalist HR role with exposure to various aspects of the HR employee lifecycle.

Proven experience in dealing with matters related to the LRA, BCEA, and a unionised environment.

Desirable

Experience within the wholesale, FMCG, retail sector, or a similar environment.

Knowledge and Skills

Essential 

Knowledge of Labour Legislation

Labour Relations Act (LRA): Understanding of the laws governing employer-employee relations, including dispute resolution, unfair dismissal, and rights of employees.

Basic Conditions of Employment Act (BCEA): Knowledge of the minimum standards for employment, such as working hours, overtime, and leave entitlements.

Employment Equity Act (EEA): Understanding of measures to eliminate discrimination and promote fairness in the workplace.

Skills Development Act: Knowledge of employee training and development regulations.

Sectorial Determinations 9: Knowledge of conditions of employment for workers in the Wholesale and Retail Sector.

Dispute Resolution and Conflict Management

Dispute Resolution Skills: Ability to mediate and resolve conflicts between employees and employers, including negotiating settlements and facilitating conversations.

Understanding of Bargaining Council Processes: Knowledge of procedures involving trade unions and collective bargaining agreements.

Arbitration and Conciliation: Understanding of how to navigate disputes through the Commission for Conciliation, Mediation, and Arbitration (CCMA).

Communication Skills

Effective Negotiation: Strong verbal and written communication skills to negotiate with both employees and employers on various matters such as pay, working conditions, and benefits.

Report Writing: Ability to document agreements, disputes, and settlements clearly and accurately.

Mediation and Listening: The ability to listen to all sides of a dispute and mediate in a neutral, professional manner.

HR and Industrial Relations Expertise

Industrial Relations Practices: Understanding how unions function, collective agreements, and strategies for dealing with unionized and non-unionized workforces.

Labour Union Relations: Competency in managing relationships with unions and representing the employer’s interests while maintaining constructive relationships.

Workplace Discipline: Knowledge of discipline and grievance procedures, ensuring that disciplinary actions are fair, consistent, and legally compliant.

Problem-Solving and Critical Thinking

Issue Identification and Analysis: Ability to identify potential labour issues and provide proactive solutions.

Strategic Decision Making: Applying strategic thinking to resolve long-term workplace challenges related to labour relations.

Leadership and Management Skills

Team Leadership: Ability to lead and work with HR teams or representatives in managing labour relations matters effectively.

Change Management: Leading the implementation of new workplace policies and practices while managing resistance to change.

Behavioural

Well-organized with excellent time-management skills.

Strong tactically, critically, and analytical thinking abilities.

Reliable and trustworthy, capable of inspiring confidence.

Results-oriented with a commitment to achieving goals.

Excellent communication skills at all management levels.

Persuasive, with the ability to influence others effectively.

Technical Skills

Experience with SAP systems and Workforce Management Systems (WFM).

Solid understanding of business HR processes and organizational operations.

Proficient in MS Office 365, including intermediate knowledge of Excel, Word, and Outlook.

The role will require some travel, nationally in South Africa.

CLICK HERE TO APPLY

Train Driver Assistant

TRAIN DRIVER ASSISTANT

Afrimat Mining Services, based in Lichtenburg (Lovedale) has a vacancy for a:

Shunter/ Train Driver Assistant

Minimum Qualifications / Experience

Grade 12 certificate

Good hand-eye-foot coordination, fine motor control and medical fitness

Effective communication skills

Shunter’s Certificate, code 10 drivers and locomotive licence will be an advantage

Experience in working in remote mining sites and in a cross-cultural working environment

Duties and Responsibilities (not limited to):

Checks visually for any defects on the loco

Visually inspect railway lines for any defects or damages

Couples and de-couples trucks as required by connecting or disconnecting truck couplings and backing pipes

Changes points to direct train trucks on the required lines by throwing over the point switches

Locks points after shunting is completed and while loading and off-loading takes place

Signals the loco driver to move trucks while loading, by making use of a two-way radio, hand signals and operating the robot in the loading tunnel

Checks that truck doors are secure by doing a visual inspection that safety pins are secure before and after the shift

Assists the loco driver when the train is moving by doing a visual inspection of the trucks to ensure that all are functioning correctly and that doors are closed, and level crossing signals are working properly

Checks that the loading tunnel is safe by doing a visual inspection for spillages in the tunnel

Starts the loading plant pumps on the two operating panels

Checks that trucks are correctly positioned underneath the chutes by doing a visual inspection and signalling the driver to move trucks either forward or backwards

Loads each train truck by operating the loading plant from the control panels

Checks that trucks are not overloaded by doing a visual inspection for spillage from trucks

Ensures that switchgear is correctly positioned and locked before off-loading commences

Assists tip personnel with off-loading by checking that doors are correctly opened and closed

Checks that doors are securely locked, and safety pins are in place by doing a visual inspection

Checks that no obstructions are present by doing a visual inspection

Reports defects in the loading tunnel to the supervisor

Cleans the locomotive by means of sweeping or mopping floor as well as wiping windows

DISCLAIMER: By applying for this position and supplying Afrimat with your CV and other personal information, you are consenting to the information being used for recruitment purposes. This will be done in compliance with POPIA. We confirm that your information will not be used for any other purposes.

Please submit the following documents to apply:

▪ CV

▪ Certified ID copy

▪ Grade 12 and relevant certificates

The candidates must be medically fit in terms of the Mine Health and Safety Act and the Company standards for medical fitness.

CLICK HERE TO APPLY

Closing Date: 20 December 2024

Job Application Form

Afrimat is committed to fair and ethical recruitment practices that sustains consistent delivery towards diversity and inclusion, effective performance and job engagement.

Only short-listed candidates will be contacted. The Company reserves the right not to make an appointment.

GENERAL WORKER AND OFFICE ASSISTANT

Reference Number

NW-GENWOA-001

Description

The successful candidate will be responsible for:

Creating a safe, clean, and pleasant environment for all employees and visitors

Providing administrative assistance to the Provincial Office when required

Requirements

Minimum requirements:

National Senior Certificate or equivalent

Cleaning experience in an office environment 

Knowledge of detergents/cleaning supplies, and their uses

Computer literacy (advantageous)

Skills:

Written and verbal communication skills

Time management

Organisation

Telephone etiquette

Attention to detail

Abilities:

Work effectively and energetically around a demanding work schedule 

Be outcomes-orientated, not simply task-orientated

Work well under pressure

Work independently

Apply sound judgement

Knowledge and Commitment:

Commitment to the Democratic Alliance principles, policies and program of action

Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

South Africa

Position IT Graduate (Group Data & Analytics)

Details

Location: 6910, ZA

Reference: 137075

Requisition Details & Talent Acquisition Specialist

Req 137064 – Keabetswe Modise

Closing Date: 13 January 2025

Location: Sandton

Duration: 12 Months

Job Family

Information Technology

IT Application Development

Job Purpose

Join us at Nedbank and embark on an exhilarating journey into the cutting-edge world of data, including fields such as data science, and engineering! Propel your career forward as you immerse yourself in a dynamic learning experience, honing your skills and mastering competencies that will set you apart. Dive into real-world business environments, where you’ll not only gather invaluable experience but also revolutionize the way divisions function. Be a driving force in transformative projects and initiatives, shaping the future of data-driven organisation!

Job Responsibilities

Utilize data science and engineering skills to optimize operations through data-driven decision-making, with a keen focus on cost reduction and eliminating non-value-added work and waste. Leverage these skills to meet targets, deadlines, and standards as defined in agreements with management, ensuring efficient execution.

Strive for excellence in data-driven service delivery to both internal and external clients, understanding and implementing world-class practices. Uphold consistent quality and productivity standards through meticulous data-driven monitoring and follow-through, drawing on data science and engineering expertise.

Actively contribute to a culture of transformation, participating in Nedbank’s data-centric initiatives. Support business strategy, including social responsibility and green initiatives, through data-informed approaches, leveraging data science and engineering capabilities.

Implement advanced data modelling techniques to extract meaningful insights from complex datasets.

Ensure robust data and AI governance by implementing best practices and compliance measures, safeguarding the integrity, privacy, and security of sensitive information. Provide regular feedback and updates to team leaders/supervisors on assigned tasks and duties, ensuring effective workload management. Embrace the Nedbank vision and exhibit the associated values through data-informed interactions with the team and stakeholders, incorporating data science and engineering proficiency.

Drive process enhancement and operational efficiency by researching and proposing data-backed improvement initiatives, utilizing data science and engineering techniques. Collaborate with internal stakeholders, leveraging these skills to achieve deliverables effectively.

Foster constructive internal relationships to ensure seamless workflow. Manage expectations of colleagues and clients, drawing on data science and engineering skills to deliver on agreed tasks. Execute assignments within specified time frames while maintaining high-quality standards in accordance with internal and external guidelines, regulations, and governance requirements.

Provide regular feedback and updates to team leaders/supervisors on assigned tasks and duties, ensuring effective workload management. Embrace the Nedbank vision and exhibit the associated values through data-informed interactions with the team and stakeholders, incorporating data science and engineering proficiency.

Stay ahead of industry developments in the field of expertise by identifying relevant training and career progression opportunities. Support personal growth by completing all learning activities, gaining experience, and obtaining certifications within specified time frames, with a focus on data science and engineering skills.

Take ownership of your career path with guidance and support from management, the department, and colleagues. Contribute to team goals through active participation and engagement, leveraging data science and engineering expertise.

Promote knowledge management and enhance team success by sharing data-driven insights and ensuring accurate information dissemination to stakeholders, utilizing data science and engineering knowledge.

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant Degree/ Diploma/ Equivalent

Type of Exposure

Managed Relationships

Managed Self

Managed own Career

Provided Administrative Support

Minimum Experience Level

0 to 12 months in IT related roles

Technical / Professional Knowledge

Data Science

Data Analysis

Data Engineering

Data Modelling

Data Governance

Behavioural Competencies

Adaptability

Continuous Learning

Collaborating

Customer Focus

Innovation

Work Standards

CLICK HERE TO APPLY

TB HIV Care is hiring DATA CAPTURER

DETAILS

Data Capturer_Mthatha (TBH241211-1) – TB HIV Care

Closing Date

20 December 2024

Reference Number

TBH241211-1

Job Title Data Capturer_Mthatha Department Monitor & Evaluation

Location – Clinic or Facility Mthatha

Location – Town / City O R Tambo

Location – Province Eastern Cape

Location – Country South Africa

Job Advert Summary

TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs.

THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly-evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care. 

Purpose of the position:

The Data Capturer supports the M&E specialist in capturing and consolidating facility and partner data. The District Data Capturer is responsible for consolidating weekly, monthly and quarterly reports.

Minimum Requirements

Grade 12 / matric

Tertiary qualification would be advantageous

Trained on TIER.Net software and/or previous experience with TIER.Net data capturing and reporting

Strong knowledge of HIV/AIDS

Minimum of two years’ experience in working with DoH data/M&E systems (from patient-record level to DHIS level);

Experience in data collection and capturing

Experience with data capturing or collection within the public health sector will be advantageous.

Familiarity with the public health sector and District Health System will be advantageous

MS Office

Able to communicate in English and isiXhosa is an advantage

Criminal Clear

Duties and Responsibilities

Ensures that all weekly, monthly and quarterly data is received, captured and consolidated

Update databases with weekly, monthly and quarterly data

Format and structure data according to requirements

Keep and maintain a register of who is responsible for data submission at each facility

Notify the M&E specialist and other relevant staff if data is not submitted on time and keep record of all data submissions

Interact with colleagues and project management to ensure fulfillment of project objectives

Interact with Department of Health and THC staff to capture relevant subject-related information

Filing and administrative duties as required

Skills and Competencies

Communication skills – verbal and written 

Cost Consciousness

Decision making skills

Networking

Problem solving skills

Innovation

Planning & organising

Analytical

CLICK HERE TO APPLY

CLICK HERE TO APPLY

Volkswagen Group South Africa is hiring Technical Data Analyst

Job ID: 9403

Company: Volkswagen Group South Africa (Pty) Ltd

Location: ZA

Department: Production and Logistics

Career Level: Temporary Worker

Shift: Full-time

Contract type: Fixed-term

Remote Working: Mobile Work not possible

2 x Temporary Technical Data Analyst (Re-Advertise)

The future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, Volkswagen is the epitome of mobility- not only today, but also tomorrow. Become part of it and help develop new solutions with your curiosity and ideas. You can expect a diverse team that supports you and with whom you can grow together and develop your potential.

Applications are invited from suitably qualified & experienced candidates to fill the 2 x Temporary Technical Data Analyst position in the Logistics Department – Production ( Kariega)

Brief Role Description

To provide accurate bills of materials (BOMs) for series and pre-series parts to internal and external supply chain partners for the production of vehicles and/or components destined for in-house-, local-, and export customers. To manage the successful introduction of engineering changes in series and pre-series production. To identify, analyse, and report / communicate out of line bill of material situations and ensure commitment to corrective actions. To advance the management of part number variance in the plant to ensure optimal products to satisfy internal and external customers.

Possible Tasks within this Role

Evaluating the impact of engineering changes on the BOMs and providing accurate input into the change management system.

Converting the Engineering Bill of Material (E/BOM) into a Production Bill of Material (P/BOM)

Determining timing for the introduction of engineering changes at VWSA by considering the lead plant timing, related changes, supplier (local and foreign) lead times, inventory levels, vehicle definitions and customer requirements

Securing continued supply of imported material for production of vehicles and components by coordinating the “Neuteile” (New Components) request process. 

Intervening in the P/BOM to prevent line stoppages through the implementation of temporary changes (deviations) to correct errors in usage, PR number, color, and trim combinations as well as effective period. 

Ensure correct documentation is put in place for the permanent correction of temporary intervention.

Providing accurate BOMs to JIT-, JIS and kit suppliers on a continuous basis (as the vehicle passes through the production process) for the production of sub-assemblies.

Investigating ad-hoc data queries related to the P/BOM to ensure the accuracy of the BOM so that parts are delivered timeously to the relevant Production areas

Qualification requirements

ND/Degree in Mechanical/ Industrial /Electrical Engineering or Production Management/ Supply Chain Management /Logistics/ Information Technology/ Data Science

Experience needed

At least 3 years’ experience gained within the automotive industry in a Logistics environment.

Essentials

Working knowledge of VW Group Technical Data/Engineering Change Processes and Engineering Systems and BOM.

Knowledge of the PEP process

Understanding of RPA (Robotic Process Automation)

Project Management Experience

Computer literate, Microsoft Office Package (Word; Excel & PowerPoint/Power BI) SAP

Ability to communicate at all levels (Good written and verbal communication skills.)

Be analytical skills with an innovate approach to problem – solving

NOTE:

Please ensure that you upload a copy of your ID and Qualifications to be considered for this position.

At Volkswagen, we value an inclusive and diverse culture. We offer a trustworthy environment because we live up to our corporate values, Respect/Integrity/Excellence/One Team. Applications t be submitted via the online system by no later than 10th January 2025 . All queries can be raised with Bahieya Dolley , Ext 4565 or e-mail ssf.recruitment.vwsa.r.uit@vwsa.co.za

Volkswagen Group South Africa is committed to developing all its employees, and to provide equal opportunity to those with disabilities or from previously disadvantaged groups, in line with our Transformation goals and Employment Equity Plan

Volkswagen Group South Africa

Are you in?

We are looking for new talent, employees who want to achieve, believe in innovative power of ideas, leaders who are able to collaborate and adapt to the mobility of the future, take ownership, responsibility, accountability and diverse thinkers in order to embrace our differences.

What we offer :

Competitive packages

Benefits

Flexible Working model

Community Support

Employee Value Proposition

Recruitment Address

ssf.recuitment@vwsa.co.za

Notice | This job portal is provided and operated centrally by Volkswagen AG. The job vacancies shown in the job portal, as well as further information, are defined and managed by the respective Group companies and only provided centrally on a systemic basis by Volkswagen AG in its role as provider of the job portal.

Service Desk Agent – Rhodes University

Makhanda, Eastern Cape
Permanent

Job Details
Division
2401 – Information & Technology Services
Business Unit
2401_02 – I&TS Service Delivery
Minimum experience
Entry Level
Company primary industry
Higher Education
Job functional area
Information Technology

Job Description

Service Desk Agent (Grade 8)

Information and Technology Services

The Department of Information and Technology Services invites suitably qualified candidates to join their team.

Main Objectives

The Service Desk provides excellent customer service to all staff and students for the resolution of their computing needs and problems.

This is accomplished by the Service Desk Agent ensuring that all incoming calls are answered promptly, emails to the Division are followed up on and allocated expediently and visitors are seen to in a professional manner.

The Requirements

Grade 12 plus approximately 2 years’ relevant experience where such experience includes working in an IT Help Desk environment

Previous administrative experience within a computerized environment.

Previous experience in dealing with IT queries via email and the phone and working in an IT Helpdesk environment.

Be computer literate and be able to demonstrate an understanding of operating systems and office software, in particular Microsoft. Must be familiar with Microsoft operating systems, Microsoft Office, internet and email.

Application Process

It is essential that prospective candidates read the Job profile for further information and ensure that all relevant documentation is submitted.

The following documents are required:

A comprehensive CV and relevant qualifications which should include the following: –
Reasons for leaving your current and previous jobs.
Referees who are and/or were your direct line manager, their title, name, designation and contact information which should be at least their contact number and email address.
A strong and succinct motivation which tells us your interest in the post and suitability relative to the

job requirements.

Please note, no hand-written applications will be considered. Failure to submit all documentation will result in an application being disqualified.

Any questions or enquiries regarding the submission of an application please contact 046 603 8249.

Selection Process (provisional date, subject to change):

Short-listing meeting date to be confirmed.
The selection process that will be followed for this post will include an assessment and/or presentation and an interview.
Shortlisted candidates will be informed of the interview date.

Remuneration per annum (Grade 8):

Basic Pensionable Salary per annum: R266 637

Cost to Company per annum (Approximately): R371 071

All applications will be treated in strict confidence. This post is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three years. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview. Employment checks will be conducted on recommended candidates.

Closing Date: 18th December 2024

If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.

Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act of 55 of 1998, as amended, the Immigration Act No. 13 of 2022 and the University’s Recruitment and Selection policies.

Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission. These values are:
Diversity; Integrity; Respect; Excellence; Collegiality and Compassion

SARB is hiring Security Officials

Job Description

Brief description

The main purpose of this position is to protect and safeguard the personnel, facilities and assets of the South African Reserve Bank (SARB).

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Conduct access and egress control in the areas of operation.
• Conduct guarding, patrolling and escorting duties to safeguard the facility against illegal and/or unauthorised activity.
• Identify, respond to and report all security and emergency threats, signals and situations under all conditions.
• Monitor, maintain and ensure the optimal utilisation of all security systems, equipment and signals.
• Perform evacuations and emergency drills during emergencies.
• Perform administrative duties such as report-writing and completing electronic occurrence books and pocketbooks.
• Proactively broaden knowledge of functional area, displaying willingness to make improvements (including methods and practices).

Qualifications

Job requirements

To be considered for this position, candidates must have:

• a Grade 12 certificate or an equivalent NQF 4 qualification. 
• a Private Security Industry Regulatory Authority (PSIRA) Grade C qualification;
• a competency certificate in the handling of firearms (i.e. a 9 mm pistol, a semi-automatic rifle and a shotgun);
• a minimum of two to five years of working experience in a security environment.
• sound knowledge and understanding of applicable legislation, including, but not limited to, the National Key Points (NKP) Act 102 of 1980 and Regulations, the Firearms Control Act 60 of 2000, the Criminal Procedure Act 51 of 1977, as well as all the policies, procedures and operational instructions of the SARB relating to the use of firearms;
• a level of medical, psychological and physical fitness commensurate with the inherent requirements of the position;
• professionalism, discipline and the physical fitness to work long hours; and
• the availability to work shifts (including weekends) and perform duties as required by operational circumstances.

About Us

About SARB

Primary mandate of the SARB

Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:

The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.

The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.

WHAT WE DO

Monetary Policy

The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.

Financial Stability

The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.

Prudential Regulation

The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.

Financial Markets

Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.

Financial Surveillance

The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.

Payments and Settlements

The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system. 

Statistics

The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.

Research

Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.

Banknotes and Coin

The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.

About the Team

Group Security Management Department (GSMD)

The Group Security Management Department comprises of the following three divisions:

• Security Operations

• Security Governance, Risk and Compliance
• Security Auxiliary Services

Function

• To provide a security risk service for the group in terms of personnel security vetting, risk and threat analysis as well as other specialized areas pertaining to information security and countermeasures;

• To provide security execution commensurate with the security risk through the provision of a robust and resilient physical protection system for the SARB Group in compliance with relevant legislation, policies and procedures;

• To develop and implement a security governance framework for the Group;

• To provide a security system including the Firearms Management function and to provide quality driven ETD solutions that meet the security training needs of the Group;

• To monitor implementation and compliance with statutory and regulatory requirements and to provide administrative support and project management for the department; and
• To provide Human Resources services, advice and leadership to the department.

Contact Centre Team Leader (12 months fixed term contract)

Category: Ops & Admin – OF6310
Posted by: Alexander Forbes

Purpose of the Job:
To ensure smooth and efficient daily operations of a business unit. The specialist’s responsibilities may vary depending on the business area ensuring optimizing processes, tracking of work output and procedures to achieve maximum efficiency, and ensuring deliverables are met. To review and ensure quality of work within a specific portfolio of funds / clients (specialization may be applicable) within a team and work is processed according to procedure and legislation within a Funds SLA and to assist team with complex queries.

Overview:

Education

Matric – Essential
National diploma: Contact centre management – Essential

Experience required.

Seasoned professional with 3 – 5 years’ experience.
Must have experience in managing a team dealing with inbound calls at financial services contact centre.
Advantageous – Experience in managing admin function within a contact centre.
Highly effective team management skills
Demonstrate exceptional interpersonal skills.
Ability to set targets & streamline processes.
Experience in a multi service environment.

Key performance areas

Operational effectiveness

Responsible for the day-to-day management of the team in line with Company requirements and procedures
Monitor call volumes and call back daily in order to meet agreed service level (80%)
Communicating expected Service Level Agreement outcomes to team members.
Effectively lead and guide resources to meet all set targets.
Effective feedback provided to relevant role players as and when necessary.
Performing quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained.

Ensuring productivity targets for a call and email monitoring are met as per internal SLA
Ensuring that the quality targets for call and email monitoring are met as per set out for KPI’s.
Call monitoring/quality checks of the team to ensure standards are maintained.
Identify and escalate potential system and process improvements with the aim to enhance the customer’s journey.
Identify and escalate trends, problem areas and training opportunities to the Contact Centre and Training manager.
Manage your team’s new recruits through weekly performance discussions and coaching for the first 3 months.
Deliver coaching sessions to ensure KPI Targets are met.
Drive and motivate team to achieve targets.
Report on the overall quality and customer feedback per agent in team.
Engage with internal departments to solve customer queries and escalate customer-facing challenges to the relevant stakeholders.

Assess any service failure and identify the root cause and take appropriate action ensure similar failures are avoided.
Take ownership of a customer interactions and ensure their needs are met within TAT.
Manage all Internal and External Customer Services complaints and manage daily detractor notifications.
Effective management and resolution of escalated issues
Ensure minimum Contact Centre service levels are maintained daily.
Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
Shift and adherence management to ensure there is adequate cover at all times.
Manage, drive and monitor productivity and quality of the work.
Active and continual improvement of current processes (in discussion with Training and Management) and provide direction on continual service improvements.
Manage regular team meetings including drafting of minutes and action plan.
Ensure operational systems are effectively maintained.

Monitor and manage the effective performance of the teams, making continuous operational improvements as and when necessary, with direction from Contact centre manager.
Ensure that own team’s behaviour and performance follow same high standard, recognising and celebrating positive contributions, and taking appropriate action with individuals whose performance or behaviour falls short in line with company expectation.
Manage, motivate and develop direct reporting employees ensuring monthly performance reviews and feedback.
Proactively look to improve efficiency along the customer journey.
Build strong relationships with internal teams in order to achieve mutual goals, sharing of knowledge and discussions around continuous improvement.
Play an active part in the team, promoting a positive working culture and effective working practices, representing the company in a professional manner in line with our values.

Data management and integrity

Track and manage CRM cases daily.
Report on quality capturing and address real time.
Analyse and report on case management
Agent and workstream report management
Profiently use Microsoft CRM to ensure that information is recorded accurately and with attention to detail.

Adhering to policies, procedures, and protocol

100% adherence to Divisional policies, procedure, protocols, and SLAs
100% adherence to AFFS policies, procedures and guidelines
Monitor effective use of business tools and equipment.
Full adherence to schedules and Contact Centre Handbook protocols for self and staff.
Meeting customer survey satisfaction standard
Proactively identify opportunities to cross-sell Alexforbes products and services.
Ensure company policies and procedures are communicated to team, managing and resolving people-related problems, including but not limited to resolving employees’ conflict of interest, absenteeism, including but not limited to all IR matters.
Staff to adhere to the POPIA act.

Treat customers fairly

By identifying and pursuing new opportunities aligned to TCF and maintain a good client relationship.
Act as a brand ambassador by modelling the AlexForbes values in every interaction with clients, colleagues, service providers and the general public.
Be a role model for others by consistently demonstrating behaviours which contribute towards an effective working culture.

Development – Personal and People

Attendance and active participation in professional development, training and coaching sessions as required.
Respond openly to feedback and apply knowledge of procedures, policies and protocols to meet business objectives.
Identify staff and address staff skills gaps through ongoing PDP process.
Contribute to the positive cohesive workplace environment demonstrating respect for advice and feedback by fellow operators.

Competencies

Business skills

Excellent time management
The ability to carry out a business task effectively with determined performance and results within a given time.
Excellent negotiation skills
Planning time to achieve goals.
The ability to meet new people, make a good impression and develop relationships.
Problem solving
The ability to sustain positive relationships colleagues and various stakeholders.
Excellent problem solver
Excellent Motivator

Functional skills

Communication and interpersonal skills
Facilitate discussions.
The ability to complete repetitive tasks with patience and tolerance within required turnaround times.
Adjust language, terminology and needs of the team.
The ability to work co-operatively in a group, to be a member of a team and work towards the purpose of a common goal.

To have the energy and drive required to meet the challenges of work.
The willingness and ability to follow prescribed rules, procedures and instructions within a defined framework.
The ability to sense and attempt to understand feelings and perspectives by taking an active interest in the teams’ concerns, values, needs and views.
The ability to align your behaviour with the needs, priorities and goals through commitment and determination.
The ability to accept change and adapt one’s approach to maintain efficiency within a variety of circumstances, and with individuals and groups within the organisation, processes, protocols, requirements, or cultures.

Media24 is hiring an Electrician