Purpose of the Job

Perform all general administrative functions in the department.

Key Responsibilities 

• Ensure that the Standard Operating Procedures are known, understood, trained on, and maintained to ensure that the respective procedures are carried out correctly
• Understand and know how to make use of the various systems in the business
• Carry out all administrative tasks in the operation
• Check the status of invoices on the system
• Ensure communication is provided to the relevant warehouse staff when a specific requirement must be met

• Handling customer queries and escalating the queries to the relevant management
• Ensure that all documentation is correctly filed and easily accessible
• Maintain reports daily, weekly, and monthly as per the requirements for the operation
• Ordering of stationery
• Where the operation requires it, assist in the capture of data
• Generate and print all documentation that is required for operational processes
• Carry out all wage-related administration.

Quality, Health and Safety and KPIs

• Ensure that KPIs are known, understood, measured, managed, maintained and reported on monthly
• Ensure NCRs/NCPs and IOs are raised daily and staff are motivated to use the system to improve the operation
• Ensure that all NCR’s/NCP’s and IO’s are closed off within the required lead times (5 working days)
• Ensure standards of Health and Safety are maintained as well as the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards daily
• Assist in relevant operations/operational functions as required.

Minimum Requirements

• Grade 12 (Matric)
• Computer literate

Personal Attributes

• Hard-working
• Organised
• Positive attitude
• Have a sense of urgency
• Reliable
• Pays attention to detail

Personal Attributes

• Administrative skills
• Communication skills

Skills Required 

• Have knowledge and understanding of administrative procedures of the operation
• Have knowledge and understanding of all the Standard Operating Procedures pertaining to their function
• Have knowledge and understanding of Value policies
• Have knowledge and understanding of the Health and Safety procedures and requirements
• Have a knowledge and understanding of the ISO 9001 procedures