South African Broadcasting Corporation (SABC

Career Opportunities at SABC: Receptionist (12431)

Requisition ID 12431

Eastern Cape Province – Eastern Cape Region – EC – Port Elizabeth

Job Description

Position Title : Receptionist – EC

Report Line : Regional Operations Manager

Division : Regional Operations Manager

Scale Code : 406

Position Id : 60020411

MAIN PURPOSE OF POSITION

Reporting to the Regional Operations Manager. To professionally project a positive image of the SABC, in a generous and hospitable fashion thereby creating a pleasant atmosphere for clients and member of public.

DUTIES AND RESPONSIBILITIES:

1. OPERATIONAL PLAN

Clients liaison

Mail administering 

Facilitate Access control

Telephonic and interpersonal interaction with clients

2. GOVERNANCE, RISK AND COMPLIANCE 

To ensure signing in persons by authorized people, monitors and facilitate visitor access in the SABC premises.

To accurately capture and record access data for both internal and external clients and public members.

Disseminate correct information to SABC clients, quests and member of public.

3. ADMINISTRATION

(Switchboard function)

Perform administrative duties as receive, sort, administer of mail/tapes and dispatch to recipient and postal office.

Effectively and efficiently administer all boardroom bookings at Sales and marketing.

4. STAKEHOLDER MANAGEMENT

To portray a positive image of the SABC through professionally interaction with staff and visitors.

Telephonic and interpersonal interaction, do electronic communication -Provide statistics for reporting purpose.

To create a pleasant atmosphere for internal and external clients, answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.

Welcomes on-site visitors, determines nature of business, and direct visitors to appropriate personnel.

Able to provide a professional answer to any questions or give an explanation of an issue to address any concerns.

INHERENT/MINIMUM REQUIREMENTS

QUALIFICATIONS

Grade 12.

Reception Course / Customer relation Course/ Public Relation.

Computer literacy.

EXPERIENCE

2 years reception experience.

Diversity of clients and applicable communication etiquette.

KNOWLEDGE

People orientated

Interpersonal Sensitivity and resilience

Interpersonal relation

Problem solving

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