An opportunity has become available for a Learnership at Spur Corporation, Century City & Woodmead Office. The duration of the Learnership will be for 12 months, gaining practical experience across all Spur Brands and theoretical experience in generic management qualification- NQF 5.

• Grade 12/ Matric.
• A qualification in Operations Management and or Hospitality Management (advantageous).
• Be in a possession of a Code 8 driver’s licence. (Essential)
• Must be between the ages of 18-30.
• In store operator and or existing area management experience.
• 3 years’ experience in restaurant senior management or elsewhere in restaurant industry preferable.
• Computer -MS Word, Excel, PowerPoint.
• Have a strong sense of self-discipline and time management.
• Willingness and ability to travel extensively.
• Excellent work ethic.
• Coordinate and multitude of stakeholders.
• Interact interpersonal for the full duration of each day with multiple clients as well as adapt easily to different cultures.
• Good communication skills, both verbally and written.

Competencies

• Deciding and Initiating Action
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Learning and Researching
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking

Franchisor Profitability

• Attend Operations meetings to discuss status reports and action plans to improve store’s turnover and standards.
• Attend follow up meetings asper the minutes.
• Monitoring branded product off takes and Central Kitchens off takes.
• Ensure timeous collection of debtors.
• Ensure timeous collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
• Ensure that all relevant in-store strategic intent is in place and conduct follow ups to ensure maximum turnover is derived.
• Ensure all franchisee fees and advertising levies are collected / paid by the 15^th day of each month.
• Ensure that monthly financial analyses (income statements) are conducted and provide written guidance on improving net profit.
• Assist stores/area managers with the compilation of budgets and cash flows (daily/ weekly / monthly).
• Ensure that all relevant in-store strategies are in place, i.e., marketing plans, monthly & weekly overhead budgets and incentives for management, ASPH strategies, staff and casuals and stock turn ratios etc.
• Spend quality time with area managers and spend time in stores to ascertain poor food cost/overhead practices and rectification thereof.

Protect the investment of the franchisees through proactive activity and maintenance of high standards.

• Implement on-going follow ups on strategic intent.
• Ensure that monthly quality and hygiene report and ‘C’ follow ups are done within 10days.
• Ensure that monthly service assessments and ‘C’ follow ups are done within 10 days.
• Training of management, casuals and staff, utilising material at the Operations manager’s disposal, e.g., videos.
• Attend Bi-monthly management meetings with owners and management, developing action plans for improvement.
• Utilise tools such as casual and management tests to determine root problems in stores.
• Arrange mystery shopper reports when necessary.
• Assist stores in post-training evaluation.
• Visiting stores to review quality of product, service and hygiene and assist when necessary.
• Demonstrating and following up of opening, 11h00 am,17h00 pm and closing procedures.
• Organise Q-pro Audits for problematic stores.
• Implementing three (3)/ six(6)month marketing plans.
• Ensure that R&M standards are acceptable.

Area Management

• Schedule training for new franchisees, staff, and management.
• Assist with opening of new stores.
• Assist with upgrades, revamps & technical standards in the region.
• Ensure that the Training Centre has sufficient delegates.

Secondary Functions

• Handle customer complaints immediately.
• Ensure that all promotions and relevant promotional material are available in store.
• Collect lease agreements.
• Collect franchise agreements.
• Collect customer care cards.
• Update Extranet/ Intranet information.
• Ensure all Head Office files and administration is kept up to date and organised.

Discretionary Authority

• Provide an operations assessment grading.
• Provide a service assessment grading.
• Call a meeting between the Regional Heads and Directors/ COO to resolve operational problems in the store.
• Enforce buyers and suppliers nominated by our company.
• Request profit and loss statements from franchisees.
• Negotiate revamps.
• Implement strategies to improve the Brand and the franchisees position.
• Convert stores from 30 days to a COD account at Vector.
• Request Q-pro audit for the following:
• Failed hygiene audits
• Poor operational standards
• Enforce the retraining of management/casuals/staff at store level.
• Arrange mystery shopper reports.
• Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
• Debate Branded products viability.
• Organise Franchise Agreements to be signed.