| Reference Number | PRE221116-3 |
| Job Title | Call Centre Agent |
| Department | Bakery Sales |
| Job Type Classification | Permanent |
| Location – Country | South Africa |
| Job Description |
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments. Processing of orders according to the information received from customers Ensure pricing on captured orders are correct. Ensure queries, complaints, concerns resolved or escalated as per procedure. Ensure daily filing is done according to departmental requirements. Ensure that all reports are completed and communicated. Workflows completed as per system requirements. Ensure that clients’ needs are met according to their expectations. |
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Qualification Requirements |
Grade 12 with numerical ability and PC Literacy At least 1 year experience in FMCG sales environment At least 2 years experience in the field of sales administration / customer service environment executions or call centers. |
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Experience Requirements |
Pressurized environment 6-day position Required to work Saturdays, Sundays and Public Holidays when required. Must be able to work in a team environment to achieve daily deadlines. |
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Key Outputs |
Business procedures, rules and processes In house systems Product and portfolio Assertiveness Communication skills (written and verbal) Numerical ability • Must display leadership ability, Problem solving Innovation Teamwork Accountability Sense of urgency Respect |